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We apologize for any technical challenges you might have experienced during recent enhancements to MyAOTA.

While these types of issues can occur during significant system upgrades, we appreciate how frustrating this can be and deeply regret any inconvenience this has caused. Please know that we are working with our technology partners to bring all systems fully online.  

We will update this page regularly with status and technical updates.

Where can I access my purchased digital content?

As of 1/23/2026:

ADVANCED CERTIFICATION – BCG, BCP, or BCPR Exams

PAYMENT PROCESSING. When attempting to submit payment for these exams, you may be faced with an error message which may prevent you from completing the payment process. We are aware of this matter and are working with several vendors to resolve it as quickly as possible. Once you submit your application, you will be contacted with next steps once the payment link is functional, to resume the application process.

RECERTIFICATION. While you can submit your application for recertification, you may be faced with an error message which may prevent you from completing the payment process. We are aware of this matter and are working with several vendors to resolve it as quickly as possible.

ELIGIBILITY. You may encounter messaging that you are not eligible to take these exams. We are aware of this matter and are working with several vendors to resolve it as quickly as possible.

Questions about advanced certification issues can be sent to certification@aota.org.

As of 1/20/2026:

EXAM PREP. Some Exam Prep users may be experiencing access issues. We are working on solutions as expeditiously as possible and appreciate your patience.

How do I log on to AOTA Exam Prep?

  • Visit learning.aota.org
  • Log in with your MyAOTA credentials (the same email and password you use to log into www.aota.org)
  • If you need to reset your password, please click “Forgot password” and enter the primary email address on your account. Then, look for a password reset link at that address.
  • If you continue to experience issues, please reach out to learning@aota.org.

As of 12/10/25:

SHIPMENTS. Normal shipping has resumed.

As of 12/9/2025:

eBOOKS. All purchased e-books are now visible on the digital bookshelf. 

As of 11/14/2025:

OT LEARN (otlearn.aota.org). OT Learn subscribers should now be able to access purchases made after October 25. If you do not see your purchase, please email customerservice@aota.org.

As of 11/11/2025:

OT LEARN (otlearn.aota.org). OT Learn is now back online. Visit otlearn.aota.org and log in if directed with your AOTA-affiliated email address. If you haven’t logged in since October 28, 2025, you may need to reset your password.

UPDATE: 11/14: OT Learn subscribers should now be able to access purchases made after October 25. 
If you purchased a Continuing Education course after October 25, and experience issues accessing your course, please email customerservice@aota.org.

As of 10/28/2025:

AOTA STORE

SHIPMENTS. UPDATE 12/10 - Normal shipping has resumed.
We are experiencing significant delays in shipments of books and other physical items.

eBOOKS. UPDATE 12/9 - All purchased e-books now visible on digital bookshelf.
To access your purchased e-books in your digital bookshelf, visit library.aota.org. Then, log out and log in again to view your e-books.

OT LEARN (otlearn.aota.org). UPDATE: 11/11 - OT Learn is back online. 
We are aware that OT Learn is offline and are actively working with our technical partner to bring it back online. We are testing solutions.

Continuing Education Certificates. We’re in the process of transferring continuing education certificates into our platform and will update as soon as possible on timing.  

 

MEMBERSHIP UPDATES

During our system upgrade, AOTA converted all memberships from our prior system to our new system. As can occur with many data conversions, some records may not have converted as expected. If your membership information does not look correct to you, please email customerservice@aota.org. 

PASSWORD UPDATES

If you’re logging on for the first time since October 28, you’ll need to create a new password. Click “forgot your password,” then log on with your AOTA-affiliated email address for one to be sent to you. If you don't see a password reset email, please check your junk folder and make sure you add customerservice@aota.org to your safe sender list.

IF YOU ARE EXPERIENCING OTHER ISSUES OR HAVE A QUESTION

Please email your question or issue to customerservice@aota.org and we’ll get back to you as soon as we can.