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We apologize for any technical challenges you might have experienced during recent enhancements to MyAOTA.

While these types of issues can occur during significant system upgrades, we appreciate how frustrating this can be and deeply regret any inconvenience this has caused. Please know that we are working with our technology partners to bring all systems fully online.  

We will update this page regularly with status and technical updates.

As of 12/10/25:

SHIPMENTS. Normal shipping has resumed.

As of 12/9/2025:

eBOOKS. All purchased e-books are now visible on the digital bookshelf.

As of 12/2/2025:

EXAM PREP. Some Exam Prep users may be experiencing access issues. We are working on solutions as expeditiously as possible and appreciate your patience.

As of 11/14/2025:

OT LEARN (otlearn.aota.org). OT Learn subscribers should now be able to access purchases made after October 25. If you do not see your purchase, please email customerservice@aota.org.

As of 11/11/2025:

OT LEARN (otlearn.aota.org). OT Learn is now back online. Visit otlearn.aota.org and log in if directed with your AOTA-affiliated email address. If you haven’t logged in since October 28, 2025, you may need to reset your password.

UPDATE: 11/14: OT Learn subscribers should now be able to access purchases made after October 25. 
If you purchased a Continuing Education course after October 25, and experience issues accessing your course, please email customerservice@aota.org.

As of 11/10/2025:

EXAM PREP

If you purchased Exam Prep resources with an individual account:

Visit learning.aota.org and log in if directed with your AOTA-affiliated email address. If you haven’t logged in since October 28, 2025, you may need to reset your password.

If you access Exam Prep through a school:

  • To log in, visit https://aota.benchprep.com/login, where you’ll select "Reset Password."
  • Make sure to check your spam folder and/or add learningsupport@aota.org to your safe sender list.
  • If you’re prompted to reset your password on the enhanced MyAOTA, please click “forgot your password,” then log on with your AOTA-affiliated email address and one will be sent to you.
  • While many users can access through this method, others have reported issues with access and/or receiving their password. If this is your experience, please contact learning@aota.org.

AOTA STORE

SHIPMENTS. UPDATE 12/10 - Normal shipping has resumed.
We are experiencing significant delays in shipments of books and other physical items.

eBOOKS. UPDATE 12/9 - All purchased e-books now visible on digital bookshelf.
To access your purchased e-books in your digital bookshelf, visit library.aota.org. Then, log out and log in again to view your e-books.

OT LEARN (otlearn.aota.org). UPDATE: 11/11 - OT Learn is back online. 
We are aware that OT Learn is offline and are actively working with our technical partner to bring it back online. We are testing solutions.

Continuing Education Certificates. We’re in the process of transferring continuing education certificates into our platform and will update as soon as possible on timing.  

MEMBERSHIP UPDATES

During our system upgrade, AOTA converted all memberships from our prior system to our new system. As can occur with many data conversions, some records may not have converted as expected. If your membership information does not look correct to you, please email customerservice@aota.org. 

PASSWORD UPDATES

If you’re logging on for the first time since October 28, you’ll need to create a new password. Click “forgot your password,” then log on with your AOTA-affiliated email address for one to be sent to you. If you don't see a password reset email, please check your junk folder and make sure you add customerservice@aota.org to your safe sender list.

IF YOU ARE EXPERIENCING OTHER ISSUES OR HAVE A QUESTION

Please email your question or issue to customerservice@aota.org and we’ll get back to you as soon as we can.