myAOTA technical update from AOTA CEO Katie Jordan

Last October, we made significant enhancements to the myAOTA online experience to make it as intuitive and easy as possible to access the tools, information, resources, and support you need.

Over the past several months, you may have experienced technical issues when accessing myAOTA. We know how disruptive this may have been and, first and foremost, I apologize and take full accountability for those challenges. I am truly sorry for any frustration or delays that this upgrade may have caused.

We are committed to strengthening our technology systems, improving response times, and enhancing your member experience. Specifically, we are:

• Prioritizing and stabilizing the most common issues first including log-in and system access, purchases and transactions, and key member tools.
• Expanding our support capacity to ensure personalized service for more swift and seamless issue resolution.
• Adding additional checks and monitoring strategies so we can identify and address problems earlier and communicate to our valued members more quickly.

Our mission is to advance occupational therapy practice, education, and research through standard setting and advocacy on behalf of our members, the profession, and the public. You, our members, come first and we appreciate your patience as we work to improve our systems and deliver the excellent experience you expect and deserve. Thank you for your ongoing support of our profession and of AOTA.

In community,

Katie Jordan, OTD, MBA, OTR/L, FAOTA